1.1 The website www.pendledogsinneed.co.uk (the “website”) is owned and operated by Pendle Dogs in Need a charity registered in England and Wales with charity number 1155298 and registered address 13 Victoria St Barrowford Nelson Lancashire.
1.2 We are committed to protecting your privacy and will only use the information that we collect about you lawfully. This policy is intended to give you an understanding of how and why we use the information you give us.
1.3 Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By using our website or providing us with your personal information you agree to your personal information being used and stored in the manner set out in this. We may update this policy from time to time without notice to you, so please check it regularly.
2. HOW WE COLLECT INFORMATION ABOUT YOU
Information you give us
We may collect information from you in the following ways:
You contact us in relation to the rehoming or fostering of a dog or cat;
You make a donation to us (which may be financial, non-financial or in-kind), or respond to our mailings, appeals, raffles and competitions;
You contact us in relation to becoming a volunteer or volunteer for us, take part in a challenge event, attend an event, or Annual Reunion and Fun Day), or fundraise on our behalf;
You apply for a job with us or become a volunteer
You become a sponsor eg Sponsor a older dog
You request leaflets magazine or any other materials from us;
You contact us with enquiries or other correspondence (including via social media) or become involved with us in another way.
If you interact with us in one of the ways listed above, we may collect and process personal information about you such as:
Your name, address, email address, telephone number and other contact information (including details of your social media accounts/profiles);
you enter information on our social media
information you enter onto our website;
records of your correspondence with us, if you have contacted us;
Where the law allows us to do so, on occasion we may also collect information (such as your telephone number) from the public domain, either directly or from third parties and combine that with the information we currently hold.
3. WHY AND HOW WE USE YOUR INFORMATION AND ON WHAT BASIS
We will process your personal information in accordance with our obligations under applicable data protection laws and regulations, for the following reasons:
(a) to provide you with the services, products or information you have asked for;
(b) to support your fundraising, including processing Gift Aid;
(c) to rehome dogs and cats in accordance with our charitable purposes, including contacting you for aftercare purposes to ensure successful rehoming in accordance with our policies;
(d) to comply with applicable laws and regulations, and requests from statutory agencies;
(e) for our own internal administrative purposes and keep a record of your relationship with us;
(f) for marketing purposes, to provide you with information about us, our fundraising campaigns, our events (including challenge events) our services, and any other information, products or services that we provide or provide access to (e.g. supporter or membership updates);
(g) to provide essential event information where you have signed up to take part;
(h) to manage your communication preferences with us generally;
(i) Whilst generally we will seek consent to process your data at the point we collect it, in some cases we may process data without consent where we are legally allowed to do so, and where we have legitimate reasons for doing so (e.g. to process a donation you have made), provided we respect your legal rights.
We will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with our internal policies.
WHERE IS YOUR INFORMATION STORED
All information you provide us is stored on secure servers in accordance with our internal security policies. Any online payment transactions will be encrypted
The transmission of information via the internet is not completely secure (though note that online payment transactions are securely encrypted). Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
WHO HAS ACCESS TO YOUR INFORMATION/ WHO WE SHARE YOUR DATA WITH
We may allow our staff and volunteers acting on our behalf to access and use your information for the purposes for which you have provided it to us). We only provide them with the information they need to deliver the relevant service, and we make sure your information is treated with the same level of care as if we were handling it directly.
We do not sell your data to third parties for the purposes of marketing.
In other cases we will not share your personal data with third parties except in accordance with this policy or when we have your permission.
We share some of your information with micro-chip companies and with others (for example pet insurance providers and veterinarians) in the course of the rehoming process.
We may disclose your information to other organisations and agencies if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property or safety of us or others. For example, we will share your information with HMRC for the purpose of administering Gift Aid.
6.1 To request details of the information we hold about you, if you have provided us with your personal information, but decide at a later date that you no longer want to receive information from us, or if you wish to update us that your contact details have changed or change your preferences, simply let us know by:
sending an email to [email protected];
In writing to 13 Victoria st Barrowford Nelson Lancashire BB9 8QB
If you are unhappy with the way in which your personal data has been handled you are entitled to make a complaint to the Information Commissioner’s Office.
We may make changes to this policy from time to time, so we encourage you to check it frequently. By continuing to use our website you will be deemed to have accepted those changes.